Refund policy
REFUND AND EXCHANGE POLICY
Last updated: September 26, 2026
PLEASE CHOOSE CAREFULLY
We want you to feel good in your Republic Golf gear. Please review the product details and size information before ordering. If you’re unsure about sizing, reach out before placing your order—we’re happy to help.
POLO SIZE EXCHANGES
If your polo doesn’t fit, contact info@republicgolf.ca within 14 days of delivery to request a size exchange.
To qualify for an exchange, the polo must be:
• Unworn and unwashed
• In its original condition
• Free from marks, odours, damage, or alterations
• Returned with its original tags attached
Exchanges are available for a different size of the same polo style and are subject to inventory availability. Please contact us and receive return instructions before sending anything back.
Customers are responsible for the cost of returning the polo and shipping the replacement polo. We recommend using a trackable shipping service, as Republic Golf Supply cannot be responsible for return packages lost or damaged in transit.
If your preferred size is unavailable, we will discuss available alternatives with you before you return the polo. We do not provide refunds for sizing preferences, fit preferences, or changes of mind.
OTHER PRODUCTS
Hats, golf balls, ball markers, sale items, and clearance items are final sale and cannot be returned or exchanged for sizing, fit, colour preference, or change of mind.
Print-on-demand, personalized, and customized products are made specifically for each order and are also final sale.
These final-sale restrictions do not apply when a product arrives damaged, defective, misprinted, materially different from what was ordered, or when Republic Golf Supply made an error. They also do not limit any rights available under applicable law.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRODUCTS
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact info@republicgolf.ca as soon as possible—ideally within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs showing the product and the problem
• Photographs of the packaging and shipping label, when relevant and available
We will review the issue and provide further instructions. Please do not return an item before receiving authorization from us.
For an approved claim, we will arrange an appropriate replacement or refund. Republic Golf Supply will cover necessary return and replacement shipping costs when the product was damaged, defective, misprinted, or sent incorrectly.
The requested seven-day reporting period helps us investigate problems promptly but does not limit any rights or remedies available under applicable law.
REFUNDS
Refunds are only available for approved claims involving damaged, defective, misprinted, materially different, or incorrect products, or when required by applicable law.
If a return is required, we will notify you of the outcome after the product has been received and inspected.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact info@republicgolf.ca.
Original shipping charges are non-refundable unless the product was damaged, defective, misprinted, incorrect, or a refund of those charges is required by applicable law.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation or modification cannot be guaranteed after an order has entered production, fulfilment, or shipping.
Print-on-demand, personalized, and customized orders cannot normally be cancelled or changed after production has begun.
CONTACT US
To request a polo size exchange or report a problem with your order, contact:
Republic Golf Supply
Email: info@republicgolf.ca
Please include your order number and the reason for your request.
Nothing in this policy limits any mandatory warranty, refund, cancellation right, or other remedy available under applicable Canadian consumer-protection law.